INTERNATIONAL VOICE SUPPORT

Date Posted: Jul 30, 2025

Monthly: Rp 1 - Rp 4

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Job Detail

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Location Mumbai, Maharashtra, India
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Job Type: Contract
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Shift: Full-time
analytics
Career Level: Entry Level
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Positions: 30
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Experience: Fresh
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Gender: No Preference
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Degree: Bachelors
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Apply Before: Sep 09, 2025

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Job Description

Greetings from team lease !!!

MASS HIRING FOR TOP MNC !!!

Payroll Org- Teamlease Digital

Job Title - Customer Service Support Advisor

Job Dimensions - To resolve the queries / concerns being raised by the customer promptly and accurately in line

with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will

be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer.

Key Responsibilities

To take calls and work promptly within agreed timescales and in line with agreed process and

procedures.

To ensure prompt and accurate information being provided with appropriate resolution.
To achieve operational targets as defined by for the process.
To maintain queue levels to agreed SLA targets levels.
To achieve and maintain a good knowledge/capability of systems.
When dealing with customers aspire to deliver an excellent customer experience via. calls.
To highlight to queue owners, line management and offline support teams any issues in the queues

that may affect customer satisfaction and share best practice within the team and across Digital Care

teams.

To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process.
To fully support and take guidance from the manager, raising awareness to them of any factors which

may affect the performance of individuals or the whole team.

Share best practice within the team and across the Digital Care Community.
Adhere to relevant shift patterns and break schedules.
Take responsibility for personal development and drive own performance.

Skills Required

Provide Experience in customer service in a Call Centre environment.
Excellent English verbal and written language skills along with good typing (minimum 40 speed) and

multitasking skills

Good questioning and listening skills.
Good empathy and customer ownership skills
Good cross-cultural awareness to be able to effectively communicate with UK customers.
Good objection handling/diffusing/complaint handling skills
Good customer interaction skills with the ability to recognize the customers needs.
Good self-management .
Good Data input skills
Good Problem solving

Connected Leaders Behavior

Collaborative partner
Solution-focused achiever

Experience Required

Excellent written and verbal communication skills and etiquette, required to effectively

communicate with external and internal stakeholders.

Fresher - 05 year of experience in similar role (offer letter, experience letter, PF/Form16, Salary slip are must)

Education: Any graduate

CTC :Depends on lst drawn.

Location: Mumbai,Bangalore

INTERESTED CANDIDATES KINDLY SHARE CV AT: aishwarya.dwibedy@teamlease.com

Thanks and Regards

Aishwarya Dwibedy

Benefits

FREE CAB BOTHWAY DOOR STEP
OVERTIME (IF ANY)
Insentives

Skills Required

Company Overview

Aishwarya Dwibedy

, Netherlands

1 Current Jobs Openings

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